Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register for a jiliw account, we collect personal information that you voluntarily provide during the registration process and account management activities. This information includes but is not limited to: your full legal name, date of birth, gender, residential address, email address, telephone number, username and password, payment method information (including GCash or PayMaya account details, bank account numbers, and billing addresses), government-issued identification documents for verification purposes, and any other information you choose to provide when communicating with our customer support team or completing your player profile. We collect this information to establish and maintain your account, verify your identity and age, comply with legal and regulatory requirements including anti-money laundering regulations, process deposits and withdrawals, provide customer support, and deliver personalized gaming experiences tailored to your preferences.

1.2 Information Collected Automatically

When you access and use the jiliw platform, we automatically collect certain technical information about your device, connection, and platform usage. This automatically collected information includes: your IP address and geographic location derived from that IP address, device identifiers such as device type, operating system, and browser type, connection information including internet service provider and mobile carrier, gameplay data including games played, bets placed, wagering amounts, wins and losses, session duration and frequency, clickstream data showing how you navigate through our platform, cookies and similar tracking technologies that store preferences and session information, and platform interaction data showing features accessed and content viewed. This information is collected through various technologies including cookies, web beacons, log files, and analytics tools. We use this information to improve platform performance and user experience, detect and prevent fraudulent activity and security threats, analyze user behavior and preferences to enhance our services, troubleshoot technical issues, and ensure compliance with our Terms and Conditions.

1.3 Information from Third Parties

jiliw may receive information about you from third-party sources to supplement the information you provide directly and help us verify your identity, prevent fraud, and comply with regulatory requirements. Third-party sources may include: payment service providers such as GCash, PayMaya, and banking institutions that process your transactions; identity verification services that confirm your identity documents and personal details; gaming providers whose games you play on our platform who may share gameplay data; credit reference agencies and fraud prevention services that help us assess risk and prevent fraudulent activity; and publicly available sources including government databases and social media profiles where you have made information public. Information received from third parties is handled in accordance with this Privacy Policy and is used only for legitimate business purposes such as account verification, fraud prevention, regulatory compliance, and service improvement.

2. How We Use Your Information

jiliw uses the personal information we collect for various legitimate business purposes that enable us to provide, maintain, and improve our gaming services while ensuring security, legal compliance, and exceptional user experience. Specifically, we use your information to:

• Account Management: Create and maintain your user account, authenticate your identity when you login, enable account recovery if you forget credentials, and manage your preferences and settings.
• Service Provision: Provide access to casino games, sports betting, and other gaming services; process your bets and wagers; calculate and credit winnings to your account; maintain accurate records of your gaming activity and transaction history.
• Payment Processing: Process deposits to your account via GCash, PayMaya, and other supported payment methods; execute withdrawal requests and transfer funds to your designated payment accounts; verify payment method ownership to prevent fraud; maintain financial records for accounting and auditing purposes.
• Verification and Compliance: Verify your age to ensure you meet the minimum 21-year requirement for gaming; confirm your identity through government-issued identification and other documentation; comply with anti-money laundering regulations and know-your-customer requirements; fulfill regulatory reporting obligations; cooperate with law enforcement and regulatory authorities when legally required.
• Security and Fraud Prevention: Monitor account activity for suspicious patterns or fraudulent behavior; detect and prevent multiple account creation, collusion, bonus abuse, and other prohibited activities; protect against unauthorized access, data breaches, and cyber attacks; investigate violations of our Terms and Conditions.
• Customer Support: Respond to your inquiries and support requests via live chat, email, Viber, and Facebook Messenger; troubleshoot technical issues; resolve disputes; provide information about account status, bonuses, and promotions.
• Marketing and Communications: Send promotional offers, bonus notifications, and special deals (only to users who have opted in to marketing communications); provide updates about platform features, new games, and service improvements; deliver personalized content and recommendations based on your gaming preferences; send transactional communications related to your account activity, deposits, withdrawals, and security.
• Platform Improvement: Analyze user behavior and preferences to optimize platform design and functionality; test new features and games before wider release; gather feedback to improve customer satisfaction; conduct research to better understand Filipino player preferences and gaming trends.

3. Legal Basis for Processing (For Philippine Users)

Under the Philippine Data Privacy Act of 2012 and its implementing rules and regulations, jiliw processes your personal information based on the following legal grounds:

• Consent: You provide explicit consent when you register for an account, accept our Terms and Conditions and Privacy Policy, and opt in to marketing communications. You may withdraw consent at any time by contacting our support team, though this may limit your ability to use certain services.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you under the jiliw Terms and Conditions, including providing gaming services, processing payments, and maintaining your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations governing online gaming in the Philippines, including age verification requirements, anti-money laundering regulations, tax reporting obligations, and regulatory oversight by gaming authorities.
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, ensuring platform security, improving services, and conducting business operations, provided such interests are not overridden by your fundamental rights and freedoms.

4. Information Sharing and Disclosure

jiliw does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with carefully selected third parties in the following circumstances:

4.1 Service Providers

We engage third-party companies and individuals to perform functions on our behalf, including payment processors that handle GCash, PayMaya, and banking transactions; game providers whose casino games and sports betting platforms you access through jiliw; identity verification services that confirm your documentation; customer support platforms that enable our support team to assist you; data analytics providers that help us understand platform usage; email and communication service providers that deliver transactional and marketing messages; cloud hosting providers that store data securely; and cybersecurity firms that protect against threats. These service providers have access only to the personal information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security of your data.

4.2 Legal and Regulatory Requirements

We may disclose your personal information when required by law or when we believe in good faith that such disclosure is necessary to: comply with legal processes, court orders, or government requests; enforce our Terms and Conditions and other agreements; protect the rights, property, or safety of jiliw, our users, or the public; cooperate with law enforcement investigations; report suspicious activity to financial intelligence units as required by anti-money laundering regulations; respond to regulatory inquiries from gaming authorities; defend against legal claims or litigation.

4.3 Business Transfers

In the event that jiliw undergoes a business transition such as merger, acquisition, consolidation, sale of assets, bankruptcy, or reorganization, your personal information may be among the assets transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy. You will have the opportunity to opt out of such transfers where legally required.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you individually. Such information may be shared with business partners, game providers, advertisers, and other third parties for purposes including industry research, platform analytics, and business development. This aggregated data does not constitute personal information and is not subject to this Privacy Policy.

5. Data Security Measures

jiliw implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and jiliw servers is protected by 256-bit SSL/TLS encryption, the same security standard used by Philippine banks and financial institutions. Sensitive information stored in our databases is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Personal information is accessible only to authorized jiliw personnel who require access to perform their job functions. Access is granted on a need-to-know basis and is protected by strong authentication requirements including multi-factor authentication for administrative access.
• Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection and prevention systems, and regular security monitoring. We employ distributed denial-of-service (DDoS) protection and conduct regular vulnerability assessments.
• Secure Development: Our platform is built using secure coding practices and undergoes regular security testing including penetration testing by independent security firms. Security patches and updates are applied promptly to address identified vulnerabilities.
• Employee Training: All jiliw employees with access to personal information receive training on data protection obligations, security best practices, and the importance of maintaining confidentiality.
• Third-Party Security: Service providers who process personal information on our behalf are required to maintain security standards comparable to our own and are bound by contractual obligations to protect data confidentiality and security.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, and you acknowledge that you provide information at your own risk. You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately if you suspect unauthorized account access.

6. Data Retention

jiliw retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary depending on the type of information and the purpose for which it is processed:

• Account Information: Personal information associated with your account is retained for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Active accounts are not subject to automatic deletion.
• Transaction Records: Financial transaction records including deposits, withdrawals, bets, and winnings are retained for a minimum of five (5) years from the date of the transaction, or longer if required by Philippine tax laws, anti-money laundering regulations, or gaming authority requirements.
• Identity Verification Documents: Copies of I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? government-issued identification, proof of address, and other verification documents are retained for the duration of your account relationship and for five (5) years after account closure to comply with regulatory requirements.
• Communication Records: Customer support communications, emails, and chat logs are retained for two (2) years to maintain service quality, resolve disputes, and comply with regulatory requirements.
• Marketing Preferences: Your marketing consent preferences and communication history are retained until you withdraw consent or close your account, and for a reasonable period thereafter to honor your preferences and prevent unwanted contact.
• Log Files and Technical Data: Server logs, IP addresses, and technical information are typically retained for 90 days for security monitoring and troubleshooting purposes, though aggregated analytics data may be retained indefinitely.

When personal information is no longer needed for the purposes collected or required by law, we securely delete or anonymize it in accordance with data protection best practices. Deleted information cannot be recovered.

7. Your Privacy Rights

Under Philippine data protection law, you have certain rights regarding your personal information. jiliw respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request access to the personal information we hold about you. You can view much of this information directly in your account dashboard, or you may request a copy by contacting our support team.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your profile settings, or contact support for assistance with information you cannot update yourself.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information. However, this right is subject to limitations where we are required to retain information by law, for legitimate business purposes, or to comply with regulatory obligations.
• Right to Object: You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting our support team.
• Right to Data Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format for transmission to another service provider, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact jiliw customer support via live chat, email at [email protected], or through our Viber or Facebook Messenger channels. We will respond to your request within thirty (30) days as required by Philippine law. In some cases, we may need to verify your identity before processing your request to ensure we are providing information only to the rightful account holder.

8. Cookies and Tracking Technologies

jiliw uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform, remember your preferences, and collect information about how you use our services. Cookies are small text files stored on your device that allow us to recognize you and remember information about your visit.

Types of Cookies We Use:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before cookies are stored. However, disabling essential cookies may prevent you from accessing certain features or functionality of the jiliw platform. Please note that opting out of analytics or performance cookies does not prevent you from using the service, but may limit our ability to improve and personalize your experience.

9. Children's Privacy

The jiliw platform is intended solely for users who are at least twenty-one (21) years of age or the legal gambling age in their jurisdiction, whichever is greater. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21, and we do not knowingly allow such persons to register for accounts or use our services. If you are under 21 years old, you are strictly prohibited from accessing the jiliw platform, providing any personal information, or using any of our services. If we become aware that we have collected personal information from a person under the age of 21 without proper age verification, we will take immediate steps to delete that information and terminate the associated account. Parents and guardians should monitor their children's internet usage and ensure minors do not access online gaming platforms. If you believe a minor has provided personal information to jiliw, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

jiliw primarily serves users in the Philippines, and your personal information is processed and stored on servers located within secure data centers. However, some of our service providers and business partners may be located outside the Philippines, which may result in your information being transferred to, processed in, or accessed from other countries. When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable Philippine data protection laws. These safeguards may include contractual clauses requiring recipients to maintain equivalent levels of data protection, participation in recognized data transfer frameworks, or obtaining your explicit consent where required. By using the jiliw platform, you acknowledge and consent to the transfer of your personal information outside the Philippines where necessary for the provision of our services, subject to the protections described in this Policy.

11. Changes to This Privacy Policy

jiliw reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this Policy, we will provide notice by posting the revised Policy on our platform with an updated "Last Updated" date at the top of the document. For significant changes that materially affect how we collect, use, or share your personal information, we may provide additional notice through email, platform notifications, or other prominent means. Your continued use of the jiliw platform after the effective date of any Privacy Policy changes constitutes your acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If you do not agree with any changes to this Policy, your sole remedy is to discontinue use of the Service and close your account by contacting our support team.

12. Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact jiliw through any of the following channels:

• Live Chat: Available 24/7 through the jiliw platform with average response time of 3-5 minutes
• Email: [email protected] (responses typically within 24 hours)
• Viber Messaging: Contact our support team via Viber for convenient mobile communication
• Facebook Messenger: Reach us through our official Facebook page messaging

We take all privacy inquiries seriously and will investigate and respond to your concerns promptly. If you believe your privacy rights have been violated or you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). The NPC can be contacted through their website or at their offices in Manila. However, we encourage you to contact us first so we can address your concerns directly.